New Online Services for IHSS Providers Are Available through the CDSS Electronic Services Portal (ESP)

The Electronic Services Portal (ESP) from the CDSS is a website that allows you to save time and take care of all your payroll needs online.

Easy Processionals = Faster Payement

Benefits to using the new ESP system include:

  • Complete and submit Electronic Timesheets
  • View your payment status and history online
  • Sign-up for and make changes to your Direct Deposit
  • Submit Sick Leave Claims

If your recipient(s) decide to NOT register and enroll at the ESP you can still view your payment status and history, sign-up for Direct Deposit, and submit your Sick Leave Claim through the ESP. Both you and your recipient can register for the Electronic Services Portal (ESP) at www.etimesheets.ihss.ca.gov. ESP screens are now available in English, Spanish, Chinese, and Armenian.

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How to Submit Timesheets in the ESP:

  1. Log in to the ESP using your user name and password.
  2. Click on “Timesheet Entry” button; a list of recipients will display.
  3. Click on the blue arrow next to the name of the recipient you want to claim time for. If you work for multiple recipients, you will need to submit separate timesheets for each one.
  4. Select the Pay Period that you want to claim time for from the drop-down menu.
  5. Select the arrow next to each workweek to view and enter the time for each day you worked. You will need to enter the hours worked, start time, end time, and location for each day you worked. Leave the fields blank on days you didn’t work. Click “Save.”
  6. Click the “Submit Timesheet” button once your timesheet is complete and ready to be approved by your recipient and follow the instructions on the screen.

NOTE: Make sure your timesheet is complete and correct before you click the Submit Timesheet button. You cannot change your timesheet after you have submitted it for approval.

For more information, please visit Ca.gov.

 

How to avoid timesheet violations:

Get paid faster with electronic timesheets:

How to avoid errors with your timesheets:

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Frequently Asked Questions about Electronic Timesheets:

Q: How to register for online timesheets and the IHSS Website?
A: Both providers and recipients register at www.etimesheets.ihss.ca.gov and click on the “Register Here” link. Once on the welcome screen, select whether either “I am a Recipient” or “I am a Provider,” then click on “Begin Registration Process” and follow the (5) easy steps to register.

Q: What type of information will I need to provide in order to register online?
A: You will need to provide:

  1. First Name
  2. Last Name
  3. Date of Birth
  4. 9-digit Provider Number (if you are a provider) or
  5. 7-digit Case Number (if you are a recipient)
  6. Active Email Address
  7. Last (4) digits of your Social Security Number

Your personal information will not be stored in this website, it is only used in the initial verification against what is in the payroll system.

Q: Can anyone assist me with the online registration process?
A: Yes, if you need assistance you can call the IHSS Service Desk at (866) 376-7066 and select option (4) for the Electronic Services Portal.

Q: Does it matter who registers first, the provider or the recipient?
A: No, the order does not matter. However, in order to use the Electronic Services Portal (ESP) you both must be registered.

Q: My county currently has the Electronic Visit Verification (EVV), I as a provider want to submit my timesheets online. However, my recipient does not have a smartphone/tablet/computer/laptop to view or approve the timesheets. What are my options then?
A: You can submit your timesheets online now using the ESP and your recipient can review and/or approve your timesheets through the Telephone Timesheet System (TTS) – provided your recipient does not have any of the aforementioned electronic devices. Your recipient would need to first enroll in TTS before they can approve an electronic timesheet. To sign up for TTS, your recipient should refer to the letter that was mailed to them prior to the start of your county’s EVV roll-out date. That letter contains your recipients unique Registration Code that they will need in order to set up their (4) digit passcode for the TTS. If your recipient has misplaced their letter, they can contact their local IHSS office and request assistance with setting up their (4) digit passcode.

Q: As a provider, can I still sign up and use the online system even if my recipient is not yet signed up to use the Electronic Services Portal (ESP)?
A: Yes you can enroll in the ESP. As a provider you will be able to enroll in the electronic timesheet option, submit timesheets online, check timesheet status/history, submit a sick leave request form and check payment status. Then, once your county implements EVV, your recipient will be able to review and approve your timesheets by either using the ESP or the Telephone Timesheet System (TTS).

Q: As a recipient, can I still sign up and use the online system even if my provider is not yet signed up to the the ESP?
A: Yes you can enroll in the ESP as a recipient. However, you will not be able to approve timesheets in the ESP until your provider registers to start submitting an electronic timesheet through either ESP or TTS.

Q: As a recipient, do I need to register for the Electronic Services Portal (ESP) to be able to use the Telephone Timesheet System (TTS) after my county rolls out the Electronic Visit Verification process?
A: No you do not need to register for ESP if you choose to use the TTS. As a recipient, you must sign up to use TTS before you can approve and/or review an electronic timesheet. To sign up for TTS, your recipient should refer to the letter that was mailed to them prior to the start of your county’s EVV roll-out date. That letter contains your recipients unique Registration Code that they will need in order to set up their (4) digit passcode for the TTS. If your recipient has misplaced their letter, they can contact their local IHSS office and request assistance with setting up their (4) digit passcode.

Q: Once the Electronic Visit Verification Process has been rolled out in my county as a provider or recipient, can I use both paper timesheets and electronic timesheets at the same time?
A: No, you will be required to submit or approve timesheets electronically either by using the ESP or the TTS. Providers and recipients can use either electronic option to submit and approve timesheets, and you are not required to use the same option.

Q: How do I need to make my password?
A: Passwords are case sensitive and must be at least (8) characters. Max character length is (32). Passwords must contain a combination of letters and at least (2) numbers.

Q: How often will my password expire?
A: Passwords must be reset every 180 days. You will see a countdown that begins 14 days prior to the expiration date on the login screen.

Q: How do I change my email address?
A: You must contact your local county IHSS office to update or change your email address or mailing address.

Q: Are the security questions case sensitive?
A: No they are not.

Q: Help, I registered a username and password but I cannot finish the registration process?
A: The registration process has a timer on it, so it’s possible that the timer has expired and you will need to redo the registration process. Be sure to keep your username and password in a safe place.

Q: Help, I get the following message, “Matching IHSS consumer not found. User is not eligible to register with the IHSS website at this time.” What do I need to do in this case?
A: Check the spelling of your first and last names, all your personal information must match what you provided to your county worker. You can verify the information with your IHSS paystubs. If any of the information is incorrect, you must contact your county to ensure that the information is updated in your county records.

Q: Help, I never received the email to complete the registration process?
A: You need to receive the email in order to complete the registration process. To do this, select the link and complete registration step (4). Check your inbox and spam folders for the IHSS email.

Q: Help, I accidentally entered the wrong email address during registration, what do I do?
A: You should call the help desk at (866) 376-7066 and they can cancel your pending registration so you can register again with the correct email address.

Q: What languages are available for assistance?
A: In addition to English, Chinese, Spanish, and Armenian are available for assistance.

Q: Can I speak with the Help Desk through the help of my translator?
A: Yes you can speak to the Help Desk with the assistance of your translator.

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For more information, please visit Ca.gov.

Category

Members

Posted

July 15th, 2019